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ISO 9001:2008 Training & Coaching

Quality Experts, Inc. provides on-site training and coaching support for companies that are pursuing ISO 9000 registrations. Since 1987, our company has been assisting organizations to implement, maintain and certify their Quality Management Systems.

100% of our clients have passed their certification audits on the first attempt. We use an approach that is fast and thorough (in some cases as quick as 45 days) as well as cost-effective. In the end, you will have a quality system that you understand and can easily maintain.

We will assist you with implementing and/or maintaining your ISO 9000 quality management system by developing and writing required documentation, conducting Internal Audits, training Internal Auditors, training employees to become and remain competent for the Management Review, Corrective Action and Continuous Improvement activities that are required by the ISO 9001:2008 standard.

Contact us today to get started towards ISO 9000 registration!

Our Approach

ISO 9000 implementation, when done correctly, does not require you to adopt unfamiliar procedures but can be based on matching your current activities to address the ISO requirements. We always begin by documenting your processes as they are. Then we verify and document that all of the ISO requirements are met by your current processes. Usually nothing more than “tweaking” is required to bring your processes up to the ISO level.

Once the system is documented we train your employees to conduct simple and easy maintenance activities that require limited experience of the standard itself and ensure easy and inexpensive operating costs. Our systems are designed so that as they mature, they drive tangible benefits of continual performance improvement from your ISO based system.

Our approach is to very precisely interpret the standard and apply it in a way that makes sense to you while being compliant with the standard. We’ll never ask you to do anything that is not in the standard and will always try to focus you on adding value. We will also try to steer you towards reliable, precise and inexpensive registrars!

 We believe that an ISO management system can provide tremendous benefits to an organization, increasing performance and reducing fire-fighting but we recognize that at least part of the objective of your ISO project is usually to get an ISO certificate. Our consultants are RABQSA certified Lead Auditors. That means that they know exactly what the registrar will be looking for in the certification audit.

There are things to do to make it easy to pass an audit and others that will make it difficult. One absolutely critical concern is to build an ISO system that can be demonstrably proven to meet the requirements. Although documented procedures are only mandatory in six areas of ISO, our procedures address all requirements so that they are easily explained and maintained. If you don’t have procedures to describe how you meet all the requirements, then how are you going to ensure you consistently address them? How are you going to train new people and explain to them the required processes and importantly, if an auditor asks how a particular requirement of ISO is addressed then how are you going to remember the correct answer – especially if the people involved in your original ISO project have moved on?

We take your existing processes and activities and document them! This is the approach we use, as described above. You end up with a set of documents that meaningfully describes what you do and easily correlates with the standard.

Contact us today to get started towards ISO 9000 registration!

What is ISO 9000 / ISO 9001:2008?

ISO 9000 is an international standard adopted in 1987 by the International Organization for Standardization (ISO) setting specific criteria for documenting and establishing a quality management system and was recently updated via ISO 9001:2008. ISO 9000 / ISO 9001:2008 not only shows that a company has documented its quality management principles and procedures, it also shows that the company operates according to them. A certificate is good for three years and requires a yearly assessment.

WHY IS THE ISO 9000 STANDARD REVISED?

ISO requires all standards to be periodically revised to satisfy the needs of the global community. The new revisions take into account previous experience with quality management systems standards and emerging insights into management systems in general.

WHAT ARE THE CHANGES TO ISO 9001:2008?

There were no structure or requirement changes in the ISO 9001:2008 standard. Changes were made basically to clarify requirements.

Why is ISO 9000 / ISO 9001:2000 Registration So Important?

First of all it provides a system for managers and organizations to achieve excellence and opens the door for American manufacturers and/or service organizations seeking a larger role in both international trade and with other American organizations. Many organizations require their suppliers to be certified or at a minimum to be working toward registration on ISO 9000 / ISO 9001:2008 to do business.

Secondly, Without satisfied customers, an organization's future is at risk! To keep customers satisfied, the organization needs to meet and/or exceed their requirements. The ISO 9001 standard provides a universally recognized, tried and tested framework for taking a systematic approach to managing the organization's processes, so that they consistently turn out product that satisfies customers' expectations.

Consider the facts (source MORI/SGS-ICS) that with ISO registration:

• 83% realized improved management control
• 82% realized improved customer satisfaction
• 62% said it improved the ability to win work
• 61% stated a more motivated workforce
• 60% realized improved productivity
• 60% saw reduced waste
• 52% stated it improved marketing
• 50% had reduced costs
• 49% realized increased market share.

What Next?

Contact us today and we will help you start the process towards improved productivity, reduced waste and the prestige of ISO registration.